FAQ

  • How do I access the digital download I purchased?

    If you ordered a digital download with no retouching, the photo will be emailed to the email you put on the order immediately. If you order a photo with retouching, once the photo is retouched by our lab, it will be emailed to the email you put on the order .

  • When will my senior portrait be available to view and order?

    You will receive an email within two days after the last appointment day at your school letting you know your portraits are available to view and place your order.

  • How long does it take to receive my order?

    The processing time for senior portraits is between 2-4 weeks from the order date.

  • Will my portraits be retouched?

    If you order a package, your photo(s) will be retouched. If you order A La Carte, you must add retouching to your photo for it to be retouched. Basic retouching includes removal of blemishes and softening of harsh lines.

  • What does the senior portrait session entail?

    Your appointment will be at least 10 minutes long and the photographer will take multiple photos of you including a cap & gown pose. The photographer makes sure that you like the way you look before starting and during your portrait session.

  • What happens if I miss the yearbook selection deadline?

    If you miss the deadline, we must choose a yearbook photo for you to ensure your photo appear in the yearbook. If you want to change the photo, there is a $75 fee to change it as it has already been submitted to the yearbook publisher.

  • How do I schedule a retake and when will you be returning to my high school?

    You have the opportunity to come to our Studio in Somerset, NJ for a retake using the link below. There is a $25 studio session fee.

    https://booknow.appointment-plus.com/9z1sng0m/?e_id=35659

    Depending on the school you go to, we may be returning in the fall for retakes. Dates are determined at a later date. Please email hello@normandystudio.com to see if we will be returning to your school.